PRIVACY POLICY
Our website address is: https://bamboo-cottage.my
By giving your consent to us in writing, you consent to The Bamboo Cottage Langkawi, a hotel owned by Bamboo Kasper Sdn Bhd (“The Bamboo Cottage”) processes the following personal data as provided by you and/or a service provider engaged by The Bamboo Cottage , which may include personal data that relates to your identity (including your name, title, National Registration Identification Card / Passport details, gender, nationality, marital status and date of birth); your contact information (including your telephone numbers, email and mailing addresses); your and your travel details (including date and time of arrival and departure).
We may collect information relating to your nationality and date of birth in order to serve you better. However, in view that this information is not mandatory, you may not provide us with this information.
WHERE APPLICABLE, WE WILL PROCESS YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES:
- For your reservation and all other processes in relation to your stay at The Bamboo Cottage Langkawi;
- For general contact purposes
- For billing and payment purposes
- For verification, security and access
- For internal administrative purposes including auditing, accounting, tax and data analysis
- For customer databases and customer service
- To respond to any enquiries and complaints
- To fullfill legislative and statutory requirements;
- To protect or enforce our rights including to recover any debt
- To investigate complaints and suspected suspicious transactions;
- For general administrative and management purposes;
WHERE YOU HAVE CONSENTED, WE WILL USE YOUR PERSONAL INFORMATION TO COMMUNICATE WITH YOU ON:
- Our room promotions
- third party services and/or products which we feel may be of interest to you.
If you do not wish your personal information to be used for such communications, or if you would like to change your mind on a previous given consent please contact us at +6011-12158946 or by writing to us at The Bamboo Cottage Langkawi, 119 Kampung Tasik Anak Besar, Mukim Kedawang, 07000 Langkawi, Kedah.
Your information is necessary to us. Unless otherwise stated, all information requested by The Bamboo Cottage is obligatory. If you do not provide and/or allow us to process all the obligatory information as requested, we will not be able to keep complete information about you, thus affecting our ability to accomplish the above stated purposes.
Disclosure of information
The Bamboo Cottage may disclose your personal data to the following parties (including those within and outside Malaysia):
- agents, contractors, vendors and service providers (such as payment service providers) that provide services including data processing services related to your booking;
- your agents and any other person notified by and authorised by you;
- government agencies / statutory bodies / authorities;
- The Bamboo Cottage’s related and associated companies.
We may also disclose your personal data (within and outside Malaysia) in good faith, (i) to comply with requirements of the government, law enforcement agency, any authorities to whom The Bamboo Cottageis subject to or any orders of court; (ii) as is necessary or relevant in relation to any legal process; or (iii) if required or authorised by law.
Access, corrections and complaints
If you would like to make any inquiries or complaints or requests to access, correct or limit our processing of your personal data, you may contact our Personal Data Officer at +6011-12158946 or email address at hello@bamboo-cottage.my.